Shipping Policy

Delivery Scope

• An Phu Vinh Wood Co., Ltd. delivers nationwide and supports transportation to ports, industrial zones, factories, or locations as requested by customers.
• For export orders, delivery is carried out according to the terms agreed upon in the sales contract between the two parties.

Delivery time

Delivery time is determined based on:

• Quantity of products ordered.
• Specifications and production requirements.
• Delivery location.
• Order confirmation time.
• Actual shipping conditions.

After the order is confirmed, the company will notify you of the estimated delivery time and will proactively update you if there are any changes.

Shipping costs

Shipping costs are calculated based on factors such as:

• Delivery location.
• Weight and dimensions of goods.
• Method of transportation.
• Special customer requirements (if any).

The specific fee will be communicated and agreed upon with the customer before delivery. In some promotional programs or as agreed in the contract, the Company may subsidize part or all of the shipping costs.

Delivery process

The shipping process is carried out as follows:

• Receive and confirm orders.
• Check the quality, quantity, and specifications of products before shipping.
• Pack and arrange goods suitable for the shipping method.
• Hand over to the shipping company or deliver directly as agreed.
• The customer inspects the goods and confirms completion of delivery.

Inspect the goods upon receipt

To ensure your rights are protected, please:

• Inspect the quantity, specifications, and condition of the products immediately upon receipt.
• Compare them with the order or delivery note.
• Immediately notify the company if any products are missing, incorrect in specifications, damaged, or show signs of quality degradation during transportation..

After the customer confirms receipt of the goods in full and in the correct condition, claims related to damage occurring during transportation may not be processed, unless otherwise agreed.

Responsibilities of the parties

Responsibilities of An Phu Vinh Wood Co., Ltd.

• Provide products in the correct quantity, quality, and specifications as per the order or contract.
• Pack goods appropriately to minimize risks during transportation.
• Coordinate with the shipping company to ensure timely delivery as committed.
• Assist customers in resolving any issues arising during the delivery process.

Customer responsibilities

• Provide complete and accurate delivery information.
  Arrange for a recipient to arrive at the agreed location and time.
  Inspect the goods before signing for handover confirmation.
  Make full payment as agreed in the contract or order.

In case of delayed delivery

In certain force majeure circumstances such as natural disasters, fires, epidemics, traffic congestion, changes in regulations by authorities, or events beyond our control, delivery times may be longer than expected.

In such cases, An Phu Vinh Wood Co., Ltd. will proactively inform customers and cooperate to develop appropriate solutions.

Contact information

If you have any questions or require assistance regarding shipping and delivery, please contact An Phu Vinh Wood Co., Ltd. We are always ready to assist you and provide professional, fast, and efficient service.